Training end users: what are my options?

Last month, I had the unique opportunity to work with one of our customers, Discovery Benefits, as the organization upgraded to OnBase 16 and moved from using the Thick Client to the Unity Client. This longtime customer had deployed our solution throughout the organization to hundreds of users, and the change to the Unity Client was daunting. To make sure they got it right, they reached out to us to determine what options were out there for educating their end users.

Working together, we created a curriculum that worked for their end users, delivering successful training to hundreds of people in jam-packed sessions over two days. It is possible the rumors of donuts, candy and prizes were somewhat responsible for the crowds, but I prefer to believe it was pure OnBase excitement!

This experience got me thinking: Do all our customers know that we can help them train their OnBase end users?

Free training

The first option I always bring up to customers is the free End User Training we offer. These eLearning courses range from OnBase 12 to OnBase 16 and are available for the Web Client, OnBase Client and Unity Client.

The courses guide OnBase end users through common tasks and cover topics such as:

  • Document retrieval
  • Cross references
  • Custom queries
  • Personal pages
  • Deleting and re-ordering pages

…and many more. Did I mention the courses are free?

Have a large client population you need to train?

While individual end users always have the ability to stream the comprehensive end user training courses from our website, organizations may alternatively select a representative to download, install and administer that same course material locally, as part of their existing training programs.

If this would be beneficial for your organization, Self-Hosted End User Training may be an option for you.

Need customized training?

Do you need personalized training, but lack the time, tools or expertise required to create a customized OnBase training program?

Our Education Services has a team of instructional designers and training experts available to create customized training for your solution. This service is a paid engagement in which a team collaborates with you and reviews your solution to craft a training curriculum that works for your end users.

We can create customized training materials in support of your organization’s unique user and solution needs and to more directly represent the standard functions a user performs on a regular basis. End user training can be delivered by a Hyland trainer (in person or online), by a trainer on the customer’s team or by a combination of the two.

We all know that happy, productive end users are vital to every successful OnBase implementation. And nothing makes users happier and more productive than knowing how to complete their tasks quickly and easily, so they can focus on high-value goals.

Carissa Nettle

Carissa Nettle

Carissa has taught more than 1,500 OnBase customers and partners how to get the most out of their ECM solutions since she joined the Hyland team in 2007. A Team Leader and Trainer on Hyland’s Education Services team, Carissa has more than 20 years’ experience as a software developer, trainer and instructional designer, bringing a wide variety of techniques, perspective and skills to her role. You can also find her (ten years running) as a speaker at the annual OnBase user conference, CommunityLIVE (formerly OTTC).

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