Tossing eggs or how to properly deliver change

Meeting people

Ah, the egg toss game. Toss an egg to your partner, hope that he or she catches it without breaking. If you’re successful, you both take a step back and do it again.

It’s a lot like change in the workplace. Not only do end users need to catch the egg (change) properly, but to be successful, you really need to plan how you’re going to deliver it to them. Especially as delivery becomes more challenging.

Otherwise, kersplat.

Ensure catchers know how valuable the egg is

When it comes to implementing or expanding an OnBase solution, in order for end users to understand and embrace change, we need to emphasize the importance of everyone who touches that egg. After all, if they catch that egg correctly, it will help them become more productive and more successful.

For example, not only will information be at their fingertips, but things like workflow management will automatically forward correct and complete documentation through processes or flagging incomplete or inaccurate information.

Like the egg toss, the wider the gap, the more difficult it becomes to deliver and receive change. We have to keep our end users top of mind, even though they are typically the last ones to catch the egg. If there is a significant gap between the team implementing change with OnBase and the end users, delivery becomes more difficult.

That’s why it’s so important to keep end users in the loop. Successful change management includes discussions throughout the entire process, keeping everyone updated and informed.

In fact, if done correctly, the people catching the egg will be excited and eagerly anticipating it. They’ll have an attitude that’s the equivalent of a basket with the fluffiest pillows on the planet.

Questions to ask yourself along the way

To make sure you’re implementing change correctly, continually ask yourself these questions as you move forward:

  1. How have you prepared your end users for change with OnBase?
  2. Is senior leadership aligned and invested in the project?
  3. How will you maximize user adoption and minimize resistance?
  4. What are the key success factors for the project?
  5. What is your communication strategy to prepare for the change, announce it, and then implement it?

In order to properly deliver the OnBase egg into your end users’ baskets, your change management plan needs to include the end users from the beginning and you need to continually prep them with information that effectively communicates how this change is going to be good for them.

If you’re looking for additional information or techniques around change management and your projects, please leave a comment below.

I look forward to embracing change with you!

Pamela Fitzsimmons

Pamela Fitzsimmons

Pam Fitzsimmons recently joined Hyland Software to develop the Change Management practice and service offering for Global Services. The change management lifecycle consists of Initiate, Plan, Execute, and Reinforce phases. There are four key focus areas: Leadership & Stakeholder Management, Risk Management, Communications Management, and Training & Development. The framework is scalable, adaptable, and repeatable and offers Advisory, Supportive, and Comprehensive service levels. Prior to joining Hyland Software, Pam spent over 15 years at Deloitte Consulting in the Federal Services practice providing the United States Air Force expertise in the areas of change management, project management, supply chain management, and logistics. A certified Change Management Consultant and Lean Six Sigma Green Belt, she was a member of a five person engagement team to implement Serial Number Tracking/Item Unique Identification (SNT/IUID) at 235 Air Force based, located throughout the world, in less than 18 months. An accomplishment recognized and awarded to the engagement team by the United States Air Force.

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