Reviewing PayStream’s 2016 Enterprise Content Management Report: Choosing the right solution

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A new report from PayStream Advisors finds that North American businesses are still heavily dependent on paper across many departmental processes. PayStream Advisors is a research and advisory firm that delivers industry research on office process automation for finance and procurement professionals.

Managing documents and content from multiple sources in different formats is a problem that plagues organizations of all sizes and industries, but paramount to the integrity of sensitive company information.

Enterprise content management (ECM) solutions can provide organizations with a platform to build consistent and reliable methods for handling multiple types of content, the benefits of which include fewer data errors, improved communication, and better decision-making, says the PayStream Advisors 2016 Enterprise Content Management Report.

The systems can manage content for multiple business processes, including human resources, AP, AR, and customer-facing processes. Their document archival capabilities, which can keep track of document histories and audit trails, are also particularly useful for organizations that are required to keep pace with changing government or financial regulations.

Decisions, decisions — How to select your ECM provider 

There are many ECM solution options in the market today, which can make selecting the right provider difficult. To help buyers differentiate between solutions, PayStream’s report takes a deep dive into the primary features of leading ECM providers. It includes a detailed buyer’s guide with key technical and functional considerations for your ECM search. Key questions to ask include:

Consider whether the provider has a single solution or employs multiple services and technologies to extract content. Depending on your business and geographical reach, the ability to capture data in multiple languages or adapt to multiple forms may also be important.

If your workforce uses a line-of-business system like an ERP in their daily work, evaluate the ECM provider’s integration capabilities. Make sure the way the provider connects and shares data with the existing system will suit your workforce needs, be it through a desktop client, mobile solution, or other application.

Be diligent in searching for a provider that makes security a priority. Understand and evaluate the security certifications and controls of each system, like data encryption or role-based access, and whether these features are built into the solution or provided through partnership.

If you’re considering an ECM solution for your organization, download a copy of the report here, or visit OnBase.com to learn about the multiple business processes ECM can support.

Danielle Simer

Danielle Simer

Danielle Simer is a marketing portfolio manager at Hyland. Her mission is to share best practices and evangelize the power of enterprise content management (ECM) as a tool to automate paper-based processes and improve operations across accounting and finance, human resources, and contract management. Danielle joined Hyland after more than six years with a research and advisory firm devoted to helping senior executives manage their departments and teams more effectively. She received her bachelor’s degree from The Ohio State University and her MBA from Georgetown University’s McDonough School of Business.

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