Low-code platforms, high-value solutions, and more from the BPM & Case Management Global Summit
A need for speed. It was an idea that launched the 2015 BPM & Case Management Global Summit in Washington, D.C., earlier this week. The answer to this pressure for promptness? Low-code platforms.
Clay Richardson, Forrester Research analyst, conveyed this message during his opening keynote address at the Summit. He highlighted how the industry is quickly evolving to support customer-centric engagement. The sweet spot for companies is driving rapid, customer-centric innovation. And low-code platforms are at the center of this revolution.
Leveraging low-code platforms
Organizations are leveraging low-code platforms to quickly create business applications and rapidly respond to business needs, with little to no custom coding required. Case management applications are one example of solutions that benefit from this approach, allowing organizations to easily adapt to knowledge workers’ requirements and change solutions over time as those requirements evolve.
On the IT end, this allows departments to do more – and deliver solutions faster – with a comprehensive toolset. Developers and business analysts alike spend less time coding each element from scratch and more time on high-value innovation and learning from case outcomes.
For the business units, benefits include better, quicker solutions that meet their specific needs – with the advantage of working more closely with IT counterparts to define necessities, user interface and functionality, as well as the ability to adjust and scale solutions over time as needs shift (as they invariably do).
UFP: Taking the low-code approach to award-winning levels
Beyond the opening key note, low-code platforms and rapid response to business needs were recurring ideas throughout the three-day conference sessions.
It was this same idea that Universal Forest Products (UFP) successfully embraced – resulting in its recognition with a 2015 Global Award for Excellence in Case Management from the Workflow Management Coalition (WfMC) and BPM.com. Announced during an awards ceremony on Tuesday at the Summit, UFP was awarded for improving performance, driving outcomes and empowering employees across the organization.
The nation’s leading wood and wood product manufacturer, UFP uses OnBase by Hyland (supported by partner PRGX Global) as its low-code application configuration platform. UFP continues to innovate and stretch the technology to new levels, creating content-enabled, context-aware and case-driven business applications across the organization.
Evolving from Access databases and manual tracking via spreadsheets, UFP showcases how dynamic case management solutions can automatically collect and then deliver crucial information to knowledge workers – in context – at the critical moment when they need to act. The result of this initiative? Dramatic increases in response rate, quality and accuracy across all UFP’s case management solutions – from SOX and environmental compliance to capital expenditure management to HR onboarding and beyond.
What can we all learn from this success story? When it comes to effective case management solutions, a low-code platform is just the beginning. It’s the innovative, proactive and strategic organizations (like UFP) that can really take this approach to new – and award-winning – levels.