IT and the ECM user: The same person?

I spent part of today in the commercial vertical OnBase group of user experts (VOGUE) meeting. Remember what I said about ECM being the convergence of people (among other things)? Well, I’m one-for-one so far with my theme.

During one of the sessions, the presenter stopped and asked how many IT people were in the room. Then, she asked how many were the people actually using the technology. The room was split 50/50. And then, she threw a curveball: “How many act as both IT and the user?” About a third of the room proudly raised their hands.

ECM is a technology that, in function, needs to have a breadth of capabilities. Think robust workflows to route carefully organized documents and data, and the auditing capabilities to track it all.

But just because it does a lot doesn’t mean it has to be hard to use and implement. We’re at that point with all enterprise technology where the users actually want to drive the changes in the product – and maybe actually make the changes on their own.

In other words, custom coding just isn’t going to work anymore. Long term, it adds consulting fees, lots of internal training for IT and painful upgrades.

Bringing IT and the users together can deliver a better product quicker and cheaper – but only if the product empowers the users to do so.

Check back often over the coming days for more posts from the OnBase Training & Technology Conference (OTTC), Hyland Software’s annual user conference.

Or, subscribe by e-mail or RSS for automatic updates. I’ll also be tweeting news of fresh entries from @HylandSoftware, where you can keep up with OTTC activity via the #OTTC hashtag.

Kaitlin McCready

Her title may say "Public Relations Specialist," but Kaitlin McCready's got her hand in the corporate Web site, social media, marketing writing and media relations, too. From Baldwin-Wallace College, she came to Hyland in March '08 with big ideas for PR and marketing, including this very blog. In her spare time, she enjoys being disappointed by Cleveland sports, spending time with family and friends, and being involved with the PRSA Cleveland chapter, especially the Young PRos committee. Check her out on Twitter (@kaitmccready) and LinkedIn (linkedin.com/in/kaitlinmccready).

2 Responses

  1. Eric Olson says:

    In order to be a great IT admin of any system being a user is key. How better to understand what users need or want. As an admin/user you have the best perspective to know what features may be available in the OnBase system.

  2. Kaitlin Maurer says:

    @Eric Olson,

    Thanks for the reply. I agree, especially when you have a pretty small staff as yours is. I think it certainly makes you more productive, both as an IT person and as the user.

    Thanks again!

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