Eyes on the end zone: OnBase named a ‘Strong Performer’ in Dynamic Case Management

Training Hy5

The Carolina Panthers and Denver Broncos are set to compete in Super Bowl 50 this weekend. Players are ready to show the world the months – even years – of training and preparation it took to get them to this prominent stage.

For both teams, a shot at winning the Vince Lombardi trophy was not a given. They had to grow, evolve and strengthen their game-time strategy and performance.

The same is true of Hyland, creator of OnBase, when it comes to case management. Over the past several years, we’ve expanded our capabilities, evolved our product offering and strengthened our strategy to deliver successful case management solutions to our customers.

This effort and dedication have not gone unnoticed.

Recently, Hyland was named a Strong Performer in the Forrester Wave™: Dynamic Case Management, Q1 2016.

We are thrilled to be included in this report for the second consecutive time. And even more thrilled with the advancements we’ve made – both within our approach and in our placement within the bullseye – since our report debut in 2014.

In the report, Forrester commended OnBase for:

  • Treating cases as information-centric and event-driven
  • Enterprise content management capabilities – as OnBase received the highest score possible in the ECM capability category
  • Straightforward case development using a shared environment for information and process modeling
  • Use of entity relationship mapping to model associations between subjects in the business domain and the data attributes that describe them
  • Ease of implementation and domain knowledge in industries like higher education and health insurance

Content’s role in the emerging world of case management

With our roots in enterprise content management (ECM), the ability to manage content has always been – and still is – an undeniable OnBase strength. (In fact, Hyland was recognized as a Leader in The Forrester Wave: Transactional Content Services, Q3 2015.)

Effective content-handling is just one thing that sets our case management solutions apart. Much more than just a static file archive, OnBase provides a common metadata database that makes it easy to link content keywords to object data describing a case, as well as the event/condition/action-style rules that transition case applications from one stage to another.

This information-centric approach enables IT departments to configure and deploy content-enabled applications that deliver information to knowledge workers, in context and at the right time.

OnBase surfaces case-related documents and other content directly within the case interface, minimizing application switching and helping workers make better decisions with a complete, personalized view of all information.

Strengthening our case management capabilities

Over the past few years, we’ve continued to strengthen our case management capabilities, improving ease of configuration, offering a more intuitive user interface and enhancing the ability to leverage our powerful workflow engine to support case-driven work, with built-in logic, rules and actions. This growth is best showcased by the successes of our customer base – with OnBase customers winning Global Awards for Excellence in Case Management two years in a row and an ever-increasing span of solutions being deployed on the OnBase platform.

One platform, unlimited potential

The beauty of OnBase is that the same platform that supports case management also provides core capabilities like ECM, business process management (BPM), records management, capture and integrations – all on a single database, code base and content repository. By combining the ability to manage content, processes and cases, OnBase serves as a rapid application configuration platform that equips organizations to meet both today’s business needs and future requirements.

While I won’t try to pretend to predict the outcome of Sunday’s big game, I am sure of this: after the clock has run out, the Super Bowl rings have been delivered and the fans have gone home, both teams will look toward next season motivated by their success, with a drive to be even better, even stronger.

And when it comes to delivering top-performing Case Management solutions for our customers, so will we.

Download the Forrester Wave™: Dynamic Case Management, Q1 2016 to learn more about OnBase for case management.

Amanda Ulery

Amanda Ulery

In her more than five (wonderful) years at Hyland, creator of OnBase, Amanda Ulery has taken on the mission of sharing the business value of OnBase with anyone who will listen. A proud member of the product marketing team, she has a background in integrated marketing, the stubborn focus (and eye for detail) of an ex-journalist and the goal of helping the world realize how OnBase can truly transform the way we work.

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