Investing for the long term: Putting the “E” in ECM

Have you heard the buzz around electronic health records? It’s all about the need to put the oftentimes paper patient records and data into electronic format.

That’s all well and good, but what about the rest of the healthcare organization? Much like most businesses, there are administrative functions like HR and AP that also have plenty of processes and content that needs to be managed.

While the media is only talking about the patient record side of things, I was relieved today when talking with a large healthcare delivery network. The woman I chatted with said that while they’re starting with ECM on the clinical side, one of their major requirements was choosing an ECM solution with the ability to extend to the rest of the organization.

In other words, a departmental document management system simply didn’t offer enough value for the long term to justify the investment.

This just isn’t in healthcare though. Check out the video I took from today’s general session:

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 The gentleman in the video works in the IT department of an insurance company. Much like the healthcare provider starting out with ECM on the clinical side, he was first using ECM with the underwriting process. But even from the get-go, he acknowledged that any good ECM solution should have the ability to go beyond one or two departments.

Check out other updates that didn’t make the blog from @HylandSoftware on Twitter with the #OTTC hashtag.

Kaitlin McCready

Her title may say "Public Relations Specialist," but Kaitlin McCready's got her hand in the corporate Web site, social media, marketing writing and media relations, too. From Baldwin-Wallace College, she came to Hyland in March '08 with big ideas for PR and marketing, including this very blog. In her spare time, she enjoys being disappointed by Cleveland sports, spending time with family and friends, and being involved with the PRSA Cleveland chapter, especially the Young PRos committee. Check her out on Twitter (@kaitmccready) and LinkedIn (linkedin.com/in/kaitlinmccready).

1 Response

  1. I couldn’t agree more. What good is having a star quarterback if you have no one who can catch the ball. There are many parts to the doctors office and they all need to be able to work together.

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