Accelerators done well: The secret to smooth software integrations

Tablets in a meetingThe mere mention of integration often strikes fear in the hearts of insurers embarking on a new project. That’s because very few tech implementations are standalone. Typically, you need to link one or more existing systems to the new or updated system. While every vendor solution claims that it comes with good integration capabilities, the proof is in the pudding.

And the secret ingredient in that pudding is accelerators.

When two solution providers work closely together to plan, design, implement, and support the integration between their products, the results for insurers can be very positive. Accelerators – pre-built, pre-tested, and well-documented code that makes the integration smoother – are central to good integrations.

Especially if it’s going to be an enterprise integration that will allow your staff to access documents and information quicker and easier to make more informed decisions.

Accelerate your way to success

When accelerators are done well, insurers realize benefits in four areas: vendor selection, project planning, implementation, and ongoing support. Let’s take a closer look at each of them.

  1. Vendor Selection

In addition to considerations such as solution functionality and cost, insurers evaluating vendor solutions place a lot of weight on the potential implementation timelines and project risks. Assessing those factors in light of the integration of two systems is much easier where accelerators exist and when there is prior success in the marketplace.

The selection process itself can be “accelerated,” allowing faster decisions and earlier project start dates.

  1. Project Planning

The last things technology project planners want are a lot of uncertainties. Trying to plan project timelines and resources is more difficult if there are open questions regarding the complexity of a software integration.

The discovery process is usually iterative, with requirements-gathering, prototyping, and adopting revisions in the cycle all necessary to stay aligned with what business users really need and want. Accelerators can remove these uncertainties and make planning easier.

  1. Implementation

Big insurer tech projects often involve many partners, with solutions including core systems, enterprise content management, electronic signatures, systems integrators, and others. Understanding the resources, roles, and step-by-step approaches based on prior experience provides a level of transparency that helps to make implementations go according to plan.

In fact, with the right vendor, solution, and plan, accelerators can speed your implementation by months.

  1. Ongoing Support

Implementation is one thing. But the upgrades or ongoing maintenance of an individual solution may trigger related integrations with other solutions. When those are pre-tested, or accelerator kits are in place, those activities also become simpler.

The best solution provider partnerships even integrate at the tech support level, with teams collaborating in advance to support system changes.

Mature partnerships with battle-tested accelerators, as illustrated by the Hyland and Guidewire partnership, can ultimately assist insurers in better managing project costs, timelines, and resources. This results in reduced risks, improved quality, and end-user satisfaction.

Now that it’s no longer a secret, it’s time for your organization to hit the accelerator.

Mark Breading

Mark Breading is a partner at Strategy Meets Action. Mark is a recognized expert in advanced technologies and their implications for the insurance industry. He has exceptional knowledge of the customer experience, analytics, digital content management, and maturing and emerging technologies. You can follow him at @BreadingSMA on Twitter.

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