The OnBase Blog’s top 10 posts of 2017 feat. change

Looking back at the 256 blog posts we published on The OnBase Blog this year, one theme quickly emerged: Change.

Content services. Digital transformation. Updated software with improved security. The list goes on and on.

While the business world has always been in flux, change has never happened as quickly as today. And if you can’t keep up, your customers are gone.

They want access to information now. They don’t want to wait. If your organization isn’t able to deliver that experience – for both customers and employees – it’s time for a change.

The top 10

Among our 10 most popular posts this year, ‘change’ was a constant:

1. How ECM became content services (and why you should care)

By Bill Priemer

I’d say the biggest change in the enterprise content management world for 2017 is that there is no longer an ECM world.

According to Gartner, ECM has evolved into content services. We agree.

Even at organizations with mature ECM implementations, an enormous amount of critical content hides in information silos across the enterprise – in applications, email inboxes, network drives, and consumer-grade file-sharing tools. That’s why the content services paradigm shift is so important. It takes us past the one-size-fits-all ECM systems of the past.

We’re ready for content services. We’ve been ready.

Are you?

2. The toughest job in higher ed is worth the hard work

By Laurel Stiller

After attending the National Association of Student Financial Aid Administrators (NASFAA) conference, Laurel detailed why financial aid processing is the toughest job on campus. She then offered five great tips that help you win in financial aid while protecting and improving the student experience.

Spoiler alert: One of those tips is to be “open to change.”

3. Hyland a ‘Leader’ in Gartner’s Magic Quadrant for Content Services Platforms

By Brenda Kirk

Well, not much change here, as Gartner has recognized Hyland as a leader for eight years.

What’s different now is this new recognition supports a stance we’ve long held – that to truly embrace digital transformation, organizations need more than the ability to manage content. They need an enterprise information platform that provides a variety of content services, equipping business users with the information they need, when and where they need it, regardless of where it resides.

4. Esri ArcGIS and ECM: The science of where and the art of what

By Terri Jones

After attending the 2017 Esri Partner Conference, Terri talked about how connecting Esri solutions (the “where”) with ECM (the “what”) empowers government agencies to build smart communities that leverage platform-to-platform synergies.

In the end, connecting these powerful systems allows government agencies to make decisions based on better data, ultimately improving public policy and service delivery across the globe.

5. Why being a category leader isn’t good enough

By Susan deCathelineau

No change here, either. You see, Hylanders don’t settle for being the best. We always want to do better.

We want to help our customers constantly improve, especially the ones who help you. After all, healthcare is all about delivering the best patient outcomes possible.

That’s why we’re proud to be recognized as a leading healthcare solution provider. And why we won’t stop there.

As Susan notes, “Every time I finished a [cross-country] race in high school and college, my dad would ask me, ‘Could you have run faster?’”

Because even when you win, you should always strive to improve.

6. 4 examples of digital transformation in insurance

By Cara McFarlane

The choice insurers face today is whether to simply invest in digital capabilities or to truly become digital insurers. One thing is certain: From sensors on cars and trucks to smart systems for homes and factories, data will continue to transform the insurance industry.

If you’re looking for inspiration for your own digital transformation journey, take a look at these tips from Discovery Benefits, FMG Insurance, North Star Mutual Insurance Company, and AF Group.

7. The “Best Workplaces” make the best partners

By Ed McQuiston

An oldie, but a goodie – our Executive Vice President and Chief Commercial Officer wrote this piece back in March of 2016.

Why is it still so popular? Because just about everyone I’ve ever known wants to work for – and with – cool people who really care. The end.

8. Showdown: Full disk encryption vs. file encryption

By Josh Gatka

Our rad security expert blogger Josh notes that most organizations are unaware they’re leaving data unprotected. In this post, he takes a look at two popular encryption methods.

His recommendation? Use both!

9. I want my … I want my … I want my OnBase 17

By Laura Pegg

With a nod to a popular song from the 80s, Laura’s fun post details the great changes we introduced with our latest annual software release – OnBase 17. With more than 3,000 enhancements – many based on customer requests – this release takes OnBase to a completely new level.

That’s the way you do it.

10. 3 goals for every financial institution in 2017

By Michelle Shapiro

A self-diagnosed planaholic details what every financial institution should have been working toward this year: Improving records management, knowing your customers and members, and wowing those customers and members.

As Michelle says, “The world is becoming more digital by the day. And the financial sector needs to keep up.”

Step one is digitizing your information.

Thank you for stopping by The OnBase Blog in 2017. We sincerely appreciate it. We have some big changes in store for 2018, and we think you’re going to love them.

One thing that won’t change next year: Our base of 100+ expert bloggers will continue to stay on top of trends and innovations in the content services space and offer advice on how to best manage your organization’s content, processes, and cases. So we can all stay afloat and achieve success in a world flooded with information.

Scoop Skupien

Scoop Skupien

Scoop Skupien is a former radio station mascot. A rabbit, if you really want to know. These days, he's a Content Marketing Manager at Hyland and the Editor of this blog. An author with an MBA and two books in print, he’s been writing about tech for Hyland for a decade. His industry certifications include CDIA and ecmp.

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