‘A day in the life’ of a Hyland Test Technician

Hyland-Test-Technician

Our blog series, A day in the life, explores what it’s like to work at Hyland in one of a hundred disciplines.

Today we chat with Jessica Vorobel, a senior test technician in Quality Assurance (QA). If this position sounds interesting to you, keep reading to find out what kind of education you need and what path will help you get there.

The OnBase Blog (OB): Tell us about yourself and your past experiences? How did you hear about Hyland?

Jessica Vorobel (JV): I majored in Geography at DePaul University with a focus in urban studies and Geographic Information Systems (GIS), as well as a minor in Industrial Organization Psychology. After my junior year of college, I was an intern on the Government team in QA at Hyland.

My interest and studies in GIS helped me be a good fit for the role, and my knowledge of IO Psychology helped me realize what a motivating place Hyland is to work.

OB: How did you choose your career path? What lead to the choice?

JV: In college, I was always very interested in GIS. I loved being able to solve important spatial questions using GIS, and producing informative products that could help others understand these issues. After interning at Hyland and falling in love with the people, the work ethic, and the atmosphere, I couldn’t pass up the opportunity to work in QA at such a great company.

OB: How did you go about getting your job? What kind of education and experience did you need?

JV: I got my BA in Geography and graduated in 2013. Spending a summer and winter interning at Hyland helped me marry my degree with the software industry—I get to use my GIS background to help make sure our integrations with Esri software are easy to implement and use.

OB: What technology do you work with closely with (e.g., certain databases, servers, programming languages, etc.)?

JV: Most of my work revolves around our Esri integrations. I test our integration with ArcMap—Esri’s desktop offering—as well as a few different iterations of Esri Server products.

OB: What are some projects that you have been recently working on? What do you spend the majority of your time doing?

JV: Currently, the Esri team is developing a really great new functionality for OnBase. We now have the ability to display documents as data points on a map.

For example, if you have 15 permit requests in a certain area, users can now send those pieces of data to the map, creating a visual tool for analysis. I have been spending a lot of my time making sure this functionality works, and helping to design what its enhancements will look like.

OB: What are some of the common misconception(s) associated with your job?

JV: A common misconception about being a Test Technician is that we spend all of our time using OnBase, or that everyday looks the same. Each day or week, priorities are shifting. For a good portion of the year, the majority of my time is spent testing software changes and ensuring that our product is ready for public release.

In any given week, I will interact with folks in development, sales, marketing, the office of the CTO, or customers themselves. I work on customer issues, producing content about our products, updating test plans, and software changes themselves, just to name a few things.

OB: What are you average weekly work hours?

JV: I like to be in the office around 8 a.m. and leave around 5 p.m., depending on what fitness activities I attend before or after work at Hyland’s onsite fitness center, HSIFit.

OB: What is most enjoyable about your job?

JV: The most enjoyable thing about my job is the autonomy I am given by my manager, and the true “One Team” mentality that permeates through QA and Hyland as a whole. I love being able to discuss what I’m doing with teammates who test other modules, and I love being able to be the captain of my own ship.

OB: What are some personal tips for doing this job well?

JV: I think it is fundamentally important to have open communication with your manager. The ability to express what I am enjoying or what I might be struggling with, as well as what should be prioritized in a certain period of time, is vital to my success and to keeping my stress level low. It’s important to remember that your manager is on your team and truly wants to see you to succeed.

It is also great to get to know how other parts of the company work. I have friends in areas all across the company whose collective knowledgebase I can call upon if I need to. I also recommend taking advantage of the two 20 minute breaks we get a day. Step away from your desk and put away your phone so you can take a walk, play cards with friends, or read a few chapters from your favorite book.

OB: What is the worst part of your job? What helps to deal with it?

JV: I can honestly say that there is not a single part of my job that stands out as “the worst.” But it may come as no surprise that the job can be stressful, especially during release time periods.

While I can’t wish those parts of my job away, taking advantage of the perks that Hyland offers helps to alleviate that stress. Getting out some stress at HSIFit, taking a 20 minute break for a walk around the campus on the walking path, grabbing an ice cream from the diner, or going to grab lemonade from the pop up People Place can really help you get through the daily grind.

OB: What is your advice for people who are interested in this position?

JV: Being a Test Technician requires an interest in, as well as a true curiosity about, technology. OnBase is a full suite of products that solves so many different kinds of problems and interacts in so many different ways, it’s up to us to understand these interactions and make sure they work.

Curiosity, dedication, and hard work are all prerequisites for this position. You will interact with so many different people in your day-to-day activities, so the ability to effectively communicate is important as well. Be passionate and ready to work hard and you should fit right in.

OB: How do you progress in your career path? How can you move up in your field?

JV: Keeping an open dialogue with your manager is vital to your progress at Hyland and beyond. There are also a ton of resources made available to Hyland employees to help develop technical skills as well as softer skills. The tuition reimbursement program and the many sources of internal training opportunities are both indicators of how much Hyland supports continuing your education as it relates to your career. There is always a chance for growth here.

If this sort of position sounds exciting and rewarding to you, please fill out the online application.

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