Premium Subscription: anytime access to what you need to know, now

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I’ve been thinking lately about long weekends. Mostly how they have changed in the years since my husband and I moved into a fixer-upper century home here in Cleveland. Spring and summer weekends used to mean juggling barbeques and bonfires…and they still do. But now they also usually mean fitting in a really unexciting house project—like troubleshooting plumbing that was installed during Prohibition.

It’s a love/sigh relationship we have with this old house. The sheer volume of work it requires means that a) we leave the truly scary projects to the professionals, so b) we take on a lot of the smaller ones ourselves…and even those are complicated.

So what makes it possible for us?

It’s our access to really smart people who have niche knowledge about things like plumbing, physics, electricity and engineering. Family, neighbors, co-workers…a lot of times it’s the anytime access to resources we trust online, whose experts post amazing how-to videos. They demonstrate — step-by-step — highly specialized projects, enabling us to take on jobs that we never would have considered with a book or instruction sheet.

This approach to learning is not surprising. I’ve heard similar stories about enterprise content management (ECM) training over the years working closely with our Education Services department, here at Hyland, creator of OnBase. A core tenet of the Education Services philosophy is taking learning to doing. There is just something about a personal connection with the instructor and hands-on exercises that makes the process easier and more motivating, yielding better results.

They, too, offer online, anytime access to expert OnBase knowledge through Premium Subscription—the set of demonstrated interactive videos that instructs on all things OnBase, for everyone from IT to end user. Courses are designed to deliver results-oriented, role-based training in a minimal amount of time.

Curious to better understand the real-world training needs of our customers, I recently had a conversation with Premium customer Rochelle Petts, OnBase application specialist, from the Kalamazoo Regional Educational Service Agency (KRESA). Here’s what she had to say:

As the primary OnBase administrator for hundreds of geographically dispersed users, how do you use Premium?

“I use Premium quite a bit to build an educational foundation for my users, because at KRESA I wear ‘all the OnBase hats’…there isn’t the time to create completely customize training! In fact, what I really like to do is watch a module together with our users. Sometimes it’s with WebEx™, sometimes it’s an in-person session…it doesn’t matter which, the big difference is that it’s demonstrated. And when we are done watching a module or chapter, we’ll talk about what is specific to our implementation and answer questions based on that.”

Are there any practical features of on-demand training that you’d like to share?

“I really like the fact that you can really hone into a very specific topic and just launch that… and that you can come right back to it later. For example, I knew Unity was a whole new different look and feel, and I really wanted to get accustomed to it before the users were actually having to get their jobs done. Now I can recommend specific modules or chapters when I get a request for help.”

What do your users have to say about learning OnBase through Premium?

“My users are always pressed for time, and they really like that I can point them to the specific module, like Unity Client version 13 and/or Web Client version 13, and within that find the exact chapter that they need. It’s right there, right now. Many users approach the training from that point of view and they get what they need really quickly.”

So, how did this chat with Rochelle help me to better understand training realities?

Making training fit the needs of its users is really what it’s all about. Mine are different from yours. (For example, I next need to learn how to tuck-point a century-old fieldstone foundation!)

But the bottom line is, if you have someone you trust guiding you and giving you options, you can figure out the rest from there, based upon what you (or your people) need. Rochelle said it like this, “I know that my users want to know what they need to know. Now. They don’t necessarily need any more training at that time because they need to move on and get their job done.”

For more information on Premium Subscription or to try a course for free, see www.onbase.com/premium.

Sarah Stoner

As a Content Strategist for OnBase by Hyland's Global Services, Sarah has a background in business and technical writing and has worked in several areas of the organization since 2003. She has earned several industry certifications along the way—including Microsoft Certified Professional—and has spent time in Solution, Product and Global Services Marketing. Having the opportunity to experience the technical, user-based, enterprise-class and industry-specific areas of OnBase gives Sarah unique insight into the true impact Hyland has on the world. An avid reader and outdoors enthusiast, Sarah enjoys her golden-doodle dog Leo and hanging out with friends and family.

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