Don’t go it alone: Augment your OnBase admin staff

Life happens. Whether it’s the result of a promotion, a separation or a temporary leave of absence, at some point, your organization will find itself without an OnBase administrator. During these times, you need help – and not just anyone will do. You need someone with OnBase experience who can come in for a short period of time to help guide the ship.

Now, finding that kind of short-term assistance is easier said than done. Or is it? The good news is, you don’t have to go it alone.

Have experts, will travel

Hyland has recently expanded its services offerings to provide organizations with skilled, industry-savvy individuals for temporary OnBase projects. These “loaned” expert system administration and staff augmentation resources take their direction from your leadership. They work under your supervision to perform a wide variety of tasks, including: migrating databases from test to production, assisting with testing your disaster recovery plan and supporting help desk tickets.

Michelle Amador from Greenville Health System was smart. She did not try to go it alone. What does she have to say?

“Patrick and Kiran have been awesome! They walked into a mess, really. We are a big organization and our team is understaffed, but they jumped right in to learn our workflows and processes and even gave pointers and tips as to how we can make things easier. We really needed the extra help to see that we will be able to breathe again soon.”

When the time comes, we can even assist you with vetting and onboarding a new OnBase administrator. But you don’t actually have to be “down” an OnBase administrator to take advantage of this extra help. Bring in one of our “temps.” As another example, we recently provided a system administrator to a hospital so it could easily support new projects and their existing OnBase administrator could take on higher-value work.

Need to free your current staff to extend a solution or create a new one? We’re here to help.

Don’t go it alone. For more information, email healthcare@onbase.com.

Kate Barney

Kate Barney

Kate Barney is Hyland's marketing portfolio manager for the healthcare industry.

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