Build Bridges by Integrating Solutions
Let’s talk about “doing more with less” again. We’ve touched on the topic a few times during OTTC, most notably with Hyland Software CTO Miguel Zubrizarreta, who shared his thoughts on the topic with us earlier in the week. (Check out what he has to say here.)
But let’s turn the phrase on its head. What if, when we talk about “doing more with less,” we talk about getting more work done with less steps, less room for error and less frustration. What if we could allow our workforce to work the way they want to work? Heaven, right?
Technology is a tricky thing. It’s there to make our workforces more productive and efficient. To streamline processes and tackle low-level tasks. But there’s a point where technology overwhelms the end-user. Or worse, becomes as inefficient as shuffling papers and filing folders.
Here’s an example. I spoke with a desk clerk at a hotel on the Strip here in Las Vegas who said she has to open upwards of seven windows to complete her work. She was frustrated and was concerned about frustrating her customers as well. It’s certainly not the way she wants to work.
So what do we do? We can start by building bridges. We do this by connecting our line-of-business systems with tools that allow employees to remain in the solutions they work in most. A tip of the hat to Hyland’s Alejandro Vanegas for sharing the analogy. Vanegas led OnBase’s Application Enabler track this morning at OTTC 2011, Hyland’s technical and training conference.
By ignoring the gap and eschewing connectivity, especially if they are trying to implement an enterprise content management system, organizations risk losing user adoption, especially if users think they have another system to learn. Or another window to open, in the case of our hotel clerk. Or worse, we add to the burden by asking workers to key and rekey information into more than one system.
Integrating solutions empowers users to work in the solutions and systems they’re most comfortable with. It also increases ROI.
But you’ll have to wait a bit to find out about that.