4 examples of mobile content management success in healthcare

You always hear about how mobile technology provides content to the people who need it, when they need it and where they need it. And there’s no doubt about that.

But there’s more to it.

Think about how many times you’ve gone into your doctor’s office and had to sign all those paper forms. You were frustrated, right?

You were likely thinking, “They should already know my name. And the reason why I’m here. After all, I explained that when I made the appointment five weeks ago.”

But what would you say if you saw your doctor texting a picture of your wounded knee to another clinician for a consult?!

I keep hearing from IT staff that this is happening. Apparently, it’s a very common approach in lieu of a secure, mobile solution that automatically uploads wound or dermatology photos to the patient’s chart.

Using mobile to improve the patient everyone’s experience

Healthcare organizations adopting and implementing mobile solutions are seeing tremendous results. Patients have better experiences because they no longer have to fill out the same paper forms when they come in for a visit.

Using a mobile tablet device, patients only need to provide information they have not previously entered or fill out forms that aren’t already on file or ‘required’ in the system. Staff no longer scan and index patient data, redirecting their attention to higher value tasks like patient service, while patients spend less time in waiting rooms.

Meanwhile, clinicians are also thrilled, as they now have access to patient charts regardless of location. And the cost savings are extraordinary.

How does it work? If your healthcare organization is looking to get paper out of the way and streamline processes, here are four examples to follow:

1. NYU Langone Medical Center

I hold this project dear to my heart. Over the years, I’ve had the opportunity to work with the leadership team at NYU to craft a solution that would address their vision to go paperless with mobile content management.

When I heard they were selected as the 2017 HIMMS Davies award recipient due to their rollout of paperless registration, I was so excited for them! It is very much deserved.

But, on top of that, NYU Langone also reported these savings:

  • $428,745 in annual expenses from paper and toner costs
  • 50 percent reduction in registration time
  • $93,000 annual savings in courier costs
  • $1.7M FTE cost savings

Not only impressive, but game changing.

2. Sharp Healthcare

Our friends involved in Sharp Healthcare’s enterprise mobile capture project are also beyond excited to have won an internal Sharp C.O.R.E. Award, honoring the group for exemplifying the spirit of the Sharp experience by empowering employees to capture information while on the go.

I’m excited for them too. Sharp was a very early adopter of this type of technology, and it shows.

3. The Mount Sinai Health System

I also had the opportunity to visit with Michael Badia recently at Mount Sinai. This is another example of a healthcare organization that continues to receive positive patient and clinician feedback from its eCapture rollout.

I was glad to hear Mount Sinai’s Medical Director note that eCapture is revolutionizing the way the hospital works.

4. SCL Health

Karen Webster is a thought leader at SCL Health who’s been in the midst of rolling out Mobile eCapture at eight hospitals for close to 700 users in the main registration areas and ancillary departments such as the OR, ED, Cardiology and L&D. She’s also on the team to assess the rollout of an electronic signature solution for 200+ clinics.

That’s a lot of work. But again, I’m so impressed with the results. ROI studies for recent prospects have shown an approximate 30 percent ROI with printed-paper costs.

As if all that wasn’t enough, I also spent time at our Healthcare forums in New York City and Nashville the last two weeks talking to many customers and helping them craft enterprise mobile strategies.

Have you considered yours? If not, I’ll be in a city near you soon!

Stacey Less

Stacey Less has had a variety of roles since joining Hyland nearly 13 years ago, including: software engineer, project manager and manager of Strategy & Innovation. In 2013, she moved to the Healthcare team as a Business Consultant, focusing on mobile solutions. Before joining Hyland, Stacey was a Microsoft Most Valuable Professional for seven years and served as a technical editor for Prentice Hall and Wiley Publishing. Her certifications include MCSD, MCDBA, CDIA+, a Project Management Certificate and an MBA. In addition to her work at Hyland, she is now an adjunct professor for Ohio University’s IT MBA program.

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