3 keys to OnBase system admin training success

The saying goes, knowledge is power. But for me, too much information at one time can be as good as no information at all.

This is how I was feeling before I recently went through Healthcare System Administration training. I am new-ish at Hyland, and as part of my onboarding as Healthcare Industry Manager, I needed to complete the five-day System Administration course, which would require me to dial in to class based in Cleveland.

Fine if you’re in the US, but as I live in an Australian time zone, that meant I was going to be working the night shift that week.

This required me sleeping during the day and starting training at 11:30 p.m. It also meant that I was in a bit of an antihistamine daze, to help me day nap, and I wasn’t sure I would absorb the content adequately to pass the exam at the end of the week.

Simply imparting the information was not going to educate me. I needed to be engaged and I needed to interact, especially during the blackened wee hours.

The 3 keys

Spoiler alert: I passed the exam. And I want to share the three key reasons why I did successfully complete and pass the training, despite the challenges of the logistics:

1. Great Content

OnBase is simple to understand and configure and – luckily for me – doesn’t require a wealth of experience in IT systems to master. I also had some previous exposure to the front end of OnBase. Knowing that my potential healthcare customers will use it to capture, manage, and access patient documents and images through the OnBase Patient Window was something I have become very familiar with. But knowing how to build the solution was not something I could talk about.

Over the course of the week, I began to understand the architecture of the platform, the fundamental concepts and common terminology, and the power of the flexibility of OnBase — as customers can easily configure customized solutions.

For healthcare organizations, the OnBase patient window is the platform that allows users to interact with patient medical records seamlessly and efficiently because it integrates directly with their EMR. As I was learning the back-end configuration, I better understood the process of capturing paper-based medical records electronically, and then storing, managing, and delivering that information to people when and where they need it to help improve decisions.

I was pleased to see the configuration settings are buttons, drop down menus, pre-defined system data options, tick boxes, and a familiar tool kit ribbon that any fresh-faced system administrator could navigate around.

2. Great trainers

A good teacher inspires and ignites the imagination, and I needed that during my night-shift course. I was worried that the content was going to be over my head with tech talk, and I would be left in a confused state of database versus disk group, servers versus clients, and a plethora of acronyms.

But our trainer, Scott, began the first class by asking me my ‘go to’ opening question: What was my most memorable concert?

I could have had a hundred answers – I love live music. So I knew Scott and I were going to connect on my level. All week, we had a playlist of awesome tunes that only occasionally distracted us with air guitar / air drumming moments – Phil Collins’ “In the Air tonight” being one of them.

Training a group via remote webinar is an art. Any trainer that can make the logical connection and forge a simple understanding of HL7 messaging to Star Wars C3P0 – best known for his ability to decoding any language in the galaxy – is a genius in my mind!

There were 13 people in our group from across the globe dialing in to better understand OnBase configuration and become the systems administrators for their respective healthcare organisations. Many people in the group were working in hospitals where an EMR was in place, and OnBase had been integrated to view the unstructured content of patient documents via the OnBase Patient window.

While the Healthcare System Admin training was the first part to the training we were receiving, Hyland has excellent resources to support us during our undertaking, onsite or remote, both during the course and once we leave the training room behind.

For example, we have:

  • Free online access to all related class workbooks, homework assignments, and downloadable extras
  • A premium subscription where, for an annual fee, we can access a library of online courses covering many technical and business topics
  • Access to Hyland Community, where we can find module reference guides and technical information perfect for system administrators to keep on hand; it’s also a great place for OnBase professionals to have conversations with other end users, resellers, and Hyland employeesLeverage digital transformation to be an agency hero.

3. Great coffee

Training through the night is rough. I had a few moments during my 2:30 a.m. lunch break when I heard my bed calling, but thanks to high quality coffee, I was able to push on and participate.

I have to say that coffee – ground and crafted by a barista, milk carefully frothed to drinkable temperature – is the only way coffee should be enjoyed. Coffee is a language on its own. Thanks to great coffee, I had personality in the middle of the night.

And I was alert.

In the end, a course that is easy to understand, delivered in a logical and entertaining way, and fueled with good coffee is a successful path to enhanced knowledge.

Yes, I passed. Though I am not going to be an OnBase System Administrator for healthcare solutions, what I did learn first-hand is how fantastic Hyland’s training is. Whether you are a new or existing customer, partner reseller, or new employee, there is every available resource for you to be successful now and in the future.

Are you ready?

Christine Lugg

Christine Lugg

Christine Lugg is Hyland’s Healthcare Industry Manager for the Asia-Pacific region.

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