Evolving and connecting to stop banking software sprawl

 OnBase-15

Goodbye Elf on the Shelf, countless family gatherings and leftover New Year’s champagne. Hello, 2016!

My mantra for this year is “evolve.” And I’m not just talking about me. I’m talking about the entire banking industry.

We need to evolve the way we think. We also need to evolve our old processes and our technology strategies to become better, faster and more efficient.

My professional life is filled with people from banks asking how to strategically leverage technology – not just to solve the short-term, immediate issues they’re facing, but to produce long-term results. My favorite success stories come from customers who saw the big picture within their enterprise content management (ECM) solutions and expanded them to benefit every department throughout their banks.

That kind of big-picture thinking is something more banks need to do in 2016. Are your current software applications flexible, scalable and agile enough to stay innovative for long-term success?

Or were those applications merely “quick fixes” that you will need to update within the next few years?

The connected bank

In today’s consumer-driven world, being connected has taken on a new definition. Mobile devices provide access to all the information you need, how and when you need it, wherever you may be. And, as the number of people using mobile devices to do their banking grows, customers want that same level of service and satisfaction from their financial institutions.

If your frontline employees can’t access information quickly to address customer questions because you’re having issues with an upgrade or your systems can’t communicate, your customers are not going to be happy. Worse yet, they might not even be your customers for very much longer.

Technology such as ECM can serve as the much-needed connection between disparate systems, processes and departments. It plugs into your important line-of-business applications to add more functionality without adding cumbersome training for your users.

Most importantly, it includes functionality like scanning, retrieval, workflow management, case management and email archiving that your bank can leverage in every department across your organization. Think of how fast and accurate your processes would be if every employee had immediate access to the important information they need to do their jobs well – helping your institution exceed your customers’ expectations and remain competitive.

Stopping software and IT sprawl

Many leaders don’t realize the number of software applications burdening their IT departments. Tasked with managing the maintenance (and upgrades) of every last one of them, IT has more than enough on its plate.

To combat banking software sprawl, you can expand an ECM solution throughout your entire bank department-by-department or enterprise-wide in one project. This way, instead of buying more software, your organization has a more efficient way to integrate existing systems, helping reduce the mounting pressure on IT staff. The best solutions connect your important systems and offer you a single place to securely store your manage information.

With this in mind, I propose that more banks place the following among their goals for 2016: Connecting your organization’s data and information by deploying an independent ECM solution across the entire bank to offer staff in every single department a complete customer view.

You’ll ease the strain on IT while more fully leveraging your existing technology. That’s what I call a “win-win.” Especially for your customers, who really don’t like to wait in lines or sit idly on their phones.

Trust me, I checked.

Michelle Harbinak Shapiro

Michelle Harbinak Shapiro

Michelle Shapiro brings more than 15 years of experience in the banking industry to her role as Financial Services marketing portfolio manager at Hyland. Her mission is to share best practices and evangelize the power of ECM as a tool for banks, credit unions and lenders to help automate paper-based processes and proactively manage regulations.

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