We are the champions, part 2: Notes from Brenda Kirk’s general session at #CommunityLIVE

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As I mentioned yesterday, I was really moved by Tuesday’s general session speeches. The final speaker was Brenda Kirk, Hyland’s senior vice president of corporate strategy and product.

“My goal is to shift this conference back to you,” said Kirk. “I want to connect you to the content and resources we’ve created for you this week. I want to connect you with one another. To bring the OnBase community to life.”

And that’s important to do. Here’s why.

“You are the best and brightest IT minds in the world,” Kirk said. “You are award-winning champions. As Bill mentioned, CommunityLIVE is like the Olympics, with people who perform at unbelievable levels. This will be an action-packed week where you can tirelessly train. And we’ll help you. We have 25 years of experience, but it’s about you. This is your stage.”

Then, she tied the whole general session together.

“A stage is a platform. It allows you to perform. Think about the world’s most special stages: Radio City, the Sydney Opera house, the Grand Ole Opry. They’re impressive, but it’s the people who perform on these stages that make them magical. OnBase is your stage. It’s your platform. It gives you the capabilities that allow you to perform.”

The platform of champions

She then demonstrated three ways the right platform allows you and your organization to excel:

1. A platform of capabilities

Kirk started her list by noting how some OnBase customers have used our platform in innovative ways.

“Some of you here today have done some beautifully disruptive work with OnBase. A few examples are Coppel, a Mexican company that is much like Walmart. Coppel needed to better understand the customers in its stores. It sought to connect with customers to see what they really wanted. So they use OnBase to integrate with applications that create targeted marketing programs that launch as a customer walks in the door.”

As they say, now that you’ve got them in the store, you have to sell to them. But in other cases, it’s all about service.

“The government of Hill County Texas implemented ShareBase to increase collaboration and security,” said Kirk. “Hill County needed to make sure information is secure and in the right hands, as it is the document of record. By using ShareBase, Hill County closes collaboration gaps. Now staff securely shares in formation without travel expenses to get documentation into the right hands – like attorneys, probate staff, emergency services. With increased collaboration like this, 911 responders have accurate info when they need it.”

This really drove the point home, as she noted: “It’s one thing to develop great applications. It’s another to make a difference in the world. Like the paperless registration system we developed with New York University Langone Medical Center that is now live at 1,200 healthcare organizations in New York.”

NYU Langone now registers patients electronically using OnBase on tablets. Integrated with Epic, the electronic registration solution saves staff members from scanning registration content and makes the data immediately available in Epic and OnBase. It saves patients from completing redundant data, saving valuable time and improving patient satisfaction.

Now that, my friends, is making a difference.

2. A platform for champions

“Champions produce incredible results,” said Kirk. “Here are just a few examples of the champs here this week. The University of Notre Dame uses OnBase in admissions. The institution uses workflow management to read the best applications first, to get to students faster. In the process, Notre Dame eliminated 20 databases. In the financial services world, the Colorado Housing and Finance Authority used OnBase to reduce loan processing time to 43 minutes.”

That’s fantastic. Then she moved on to the proof that we’re champions.

“I have to mention two more customers who won WfMC awards for case management in 2016: Wisconsin physician services won because it improved its processing time by 69 percent while Grinnel Mutual Reinsurance won for improving collaboration and control between underwriting and claims without any custom coding,” said Kirk.

3. A platform for the future

At Hyland, we want to be champions. Now, and forever.

“We don’t want to be the best enterprise content management vendor,” said Kirk. “We want to be the best vendor, period. That’s why our enhancements will continue, our funding for R&D will continue, and we’ll continue to develop easy-to-use APIs that free you to create powerful solutions.”

Then, she closed the general session by bringing out the customers who are here at CommunityLIVE to present their solutions, best practices and help us all get better at what we do.

“Without your talents, the OnBase platform is an empty stage. It’s the power of you, the OnBase community, that make a real difference in this world,” said Kirk “You are the stars of this show. Join me this week in celebrating your great stories.”

Because in the end, that’s what it’s all about. You.

Scoop Skupien

Scoop Skupien

Scoop Skupien is a senior content strategist for Hyland and is the editor of The OnBase Blog. An author with an MBA and two books in print, he enjoys writing about how technology helps organizations decrease their dependency on paper to optimize processes and better serve customers. His industry certifications include CDIA and ecmp.

1 Response

  1. Erika Smith says:

    Thank you so much for these CommunityLIVE blog updates! This is the first one I’ve had to miss since I started working with OnBase and it’s almost painful to sit at my desk every day knowing the amazing things happening in Orlando. I’ve been looking forward to getting the updates in my inbox each day this week – it helps me feel connected to the experience. See you in 2017!

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