User experience highlights at #CommunityLIVE 2017

Many software companies talk about “user experience” and “UX,” but in true Hyland fashion, we don’t just want to talk the talk. We want to show you.

This year with OnBase 17, the user experience went through big changes and updates. And at CommunityLIVE 2017, UX is in the spotlight once again. There will be tons of options for those who want to learn more about how the user experience continues to improve, and what you can do with your own solutions.

Whether you’re coming early for advanced training or joining us for the condensed conference, there are plenty of ways to learn about user experience for all our solutions.

Classes

From people seeing OnBase for the first time to experienced administrators, there are classes for every level of expertise.

Check out these user-experience-centered courses while you build your schedule for the week:

1. OnBase 101: The End User Experience 

Sunday and Monday, 9:30 a.m. – Noon

This hands-on course for true first-timers will introduce you to the essential concepts of OnBase, and take you on a tour of the major functional areas from a user perspective. You’ll learn about the different clients, how they align with user needs, and the capabilities available to users and process owners.

You’ll also explore the options available to customize the experience, learn how OnBase fits alongside other applications, and discover the products and functionality that help create a business solution.

2. User Testing, Training and Migration Best Practices

Tuesday 2:15 p.m. – 3:00 p.m. and Wednesday 10:00 a.m. – 10:45 a.m.

Have you tested enough? How many environments do you have? When do you migrate? How much training is enough? Who is doing the training? Who is writing your test cases? Now that you’ve completed implementation, are you thinking about the user acceptance testing, training, and migration plans you have in place?

This session will provide Hyland’s best practices on performing user acceptance testing, training, and migrations to avoid risk when implementing an OnBase solution. Join us for this session to answer these questions and more.

3. Crafting the OnBase End User’s Experience

Sunday and Monday, 1:30 p.m. – 5:00 p.m.

For more seasoned admins, keeping your OnBase system efficient and relevant is key to the success of your organization, and keeping users happy is always a major part of that challenge. After years of working with hundreds of customers, the User Experience Team has discovered many common steps and missteps to improving the usability of your OnBase system.

Join the User Experience Team as they highlight lessons learned. Discover how to leverage that knowledge and their research techniques to improve and grow your own solutions.

Expert stations

From Tuesday until Thursday, CommunityCentral will be buzzing with partners, vendors, and dozens of expert stations. These stations are all staffed by knowledgeable and friendly Hyland staff, ready to answer questions and show you the latest and greatest of OnBase 17 and beyond.

If you’re interested in seeing all that OnBase 17 has to offer, or want to know more about how we conduct user research with customers, look for the following stations in and around CommunityCentral:

1. Research and Development Lab   

Located on the 5th floor, across from CommunityCentral

Back for its fourth-consecutive year at CommunityLIVE, the User Experience Team is once again showcasing never-before-seen prototypes, concepts, and technology demos – all created around real-world user research and customer needs. Talk with our user experience experts, take a picture with the science guys, sign up to participate in research, and get a glimpse of the future at the 2017 R&D Lab

Curious to see how we conduct user research and drive innovation? Come feed that curiosity at the R&D Lab!

2. Self-Paced Labs 

Located on the 3rd floor, across from Registration

With 29 different hands-on labs, the Self-Paced Labs are a great place to learn what’s new in OnBase 17, how these modules impact your users, and how to configure them. All that in a quick 15 – 20 minute experience.

Get your hands under the hood of everything from Advanced Capture to WorkView. And because they’re all self-led, you can do as many as you want, whenever you want, and feel comfortable knowing a team of Hyland experts will be available to help if you need it at any point.

3. Customer Experience Lounge

Located on the 5th floor, inside CommunityCentral

Join us in the Customer Experience Lounge to share your experiences with our software, our people, or our services. From customers and partners alike, the Customer Experience team is interested in hearing what Hyland is doing really well or where we have an opportunity to improve.

From sales to installations, services to tech support, we want to hear what you have to say about Hyland, our product, and our people.

Understanding how UX positions you and your organization is key to your continued success. These classes and stations are just a few of the ways we’ll be showcasing that at CommunityLIVE 2017. You will not only expand your understanding of what is possible, but also continue to make your solutions the best they can be.

See you in Vegas next week!

Marc Majers and Michael Ullinger

Marc Majers and Michael Ullinger

Marc Majers is a senior user experience designer on the User Experience team (UX) for Hyland. The UX team acts as an advocate for end users within the software creation process and every point along the customer journey. The group conducts usability testing in the field, remotely and in Hyland’s usability lab to gather information and analyze user experience trends. The team then applies that research toward creating intuitive user interface designs and future product enhancements focused on user goals. Michael Ullinger started at Hyland in 2011 as a development intern, working on integrations and prototypes, but found a passion in making software and experiences better through design. He joined Hyland full time on the UX team as a Usability and UI Specialist, where he’s been able to work on general and specific applications for mobile, web, and desktop. He currently works on exploring innovative and new interaction technologies and engaging marketing in creating usable software with personality.

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