Case management, your way
The goal of a great IT solution is to empower you to work easier, faster and smarter. The solution should fit the way you work – not force you to work the way the software requires you to. But creating a solution flexible enough to do that is no easy task – especially when it comes to enterprise content management (ECM). Designed to help you manage the content and information that drive your organization’s processes, an ECM solution should conform to how your processes and people work – not the other way around.
Hear from Tim Tallaksen, manager in the office of the CTO at Hyland, creator of OnBase, on how taking a case management approach with OnBase puts you in control to improve your processes and create better solutions to your business problems.
But your organization’s processes are only part of the equation. The knowledge workers that drive said processes are your greatest asset, and your solution should take this into account. ECM needs to facilitate collaboration and information management so knowledge workers can focus on making decisions and handling high-value exceptions – not hunting down the people and information those tasks require.
In the video below, Scott Tallam, case management solution analyst at Hyland, shares how OnBase connects the right people and the right information at the right time – equipping knowledge workers with a complete view of the case:
To learn more about ECM and OnBase from people who use it every day, visit the stories section of our website.