Hyland named a Leader in 2016 Gartner Magic Quadrant for ECM

Employee in office

For the seventh consecutive year, Hyland has been named a leader in the 2016 Gartner Magic Quadrant for Enterprise Content Management (ECM).

The report reflects how the ECM and enterprise information market has continued to evolve, as the number of “Leaders” dropped from seven to four. We’re very proud to be one of the four companies in the Leader quadrant.

We’re also proud of the work we do to earn that spot. And a big part of that is listening to our customers, understanding what their business issues are, and then working with them to develop repeatable solutions to those issues. That’s what it’s really all about.

The Information MANAGEMENT Age

The speed of business is accelerating. To stay in the game, we need access to information to make decisions – but now we need to make those decisions in minutes, not days or weeks. The business world is transforming. We’re leaving the Information Age. Now we need to manage that information.

“We’re honored to receive this designation again this year and remain dedicated to solving organizations’ information management challenges to help them achieve their full potential,” said Bill Priemer, president and CEO of Hyland.

As information constantly bombards us from every direction, achieving your full potential can be difficult. You need to know more than just where your information is and how to quickly access it. Now, you need to manage and leverage that information in a meaningful way, so you can achieve specific organizational goals, like delivering more informed service to customers.

Gone are the days when ECM was simply a means by which organizations transformed paper documentation into electronic information and then organized and disseminated that information to employees and staff. That still occurs, but ECM is now only a foundational piece of much larger solutions.

When done correctly, it can even become an entire enterprise information platform, able to connect systems and reduce the sprawl of software applications across your enterprise.

Big data, big questions

You need to think beyond what you want to capture and how you want to capture it. Consider who will access this information. Then consider the following questions:

  • When will they access it and why?
  • Are they admissions staff or a business decision maker whose office is in the air or on the road?
  • Is that information critical to keeping your business moving forward, to beating the competition or better serving a constituent?

In other words:

  • Are you leveraging your information in a meaningful way?
  • Can your managers and executives make decisions via their smart phones whether they’re in Boston or Bermuda?
  • Is your information secure?

Integration: The key to information management

A strategic solution must have the flexibility to work in concert with your other systems with easy-to-configure software integrations. Connecting your core enterprise LOBs with the right ECM solution – whether an ERP, claims system, EMR, student information system or CRM – gives those systems the ability to communicate and share real-time information, rescuing it from the dreaded silos that build up over time.

Integrating with ECM also:

  • Eliminates switching between screens to find the right information, so you empower employees to make better-informed decisions than they ever could in a paper-based world
  • Eases the transition to new software
  • Reduces manual data entry to improve accuracy

With ECM, you accurately capture, process and quickly distribute information to employees when and where they need it. It’s all about connecting the content that allows your organization to gain a competitive advantage by better serving customers, patients, members, partners, and constituents.

And you can’t do that without instant access to information, whether you’re in the office or on the go.

The right vendor will help you elevate your game by focusing on speed of deployment, getting a solution up-and-running faster, and putting you ahead of the competition sooner. Or put more simply: Generating a real return on investment.

The speed of business is accelerating, so here’s a final question: Do you want to lead or follow?

Ed McQuiston

Ed McQuiston

Ed McQuiston was promoted to senior vice president of global sales & marketing at Hyland, creator of OnBase in March 2016. Having served as vice president of global sales since 2012, Ed took on responsibility for marketing to align the two functions in support of Hyland’s global expansion. Ed’s tenure at Hyland and extensive knowledge of OnBase helps support and expand Hyland’s strategic initiatives.

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