15,000 organizations operating at full potential, are you next?

15,000 customers

Today, Hyland Software reached a significant milestone: Customer number 15,000.

We’re very proud of this accomplishment. But I understand that unless this somehow affects you, it’s time for you to get back to fixing issues and helping customers.

Because, like all of us, you have a job to do.

Luckily, whether you’re a prospective or current customer, this achievement does affect you.

What’s in it for you?

Here at Hyland, creator of OnBase, our mission is to help organizations operate at their full potential. And one of the ways we do that is by driving 85 percent of our product innovation based on customer requests.

Tell us what you need to do your job better, and if it makes sense, we’ll do it. Really.

Here’s a great example.

NYU Langone Medical Center came to us with a challenge. The healthcare facility wanted to address one of its patients’ chief complaints about visiting the doctor: the need to complete numerous healthcare forms on each visit.

We listened. And, working with NYU Langone, Samsung and Computer SI, came up with a solution. We created a seamless way to collect information that both respects patients’ time as well as their confidentiality.

The standard registration process was similar to most hospitals. You’ve likely experienced it yourself. Patients were handed a clipboard with blank forms to complete before they were seen by their physician. And if the patient visited multiple offices within the system—sometimes even in the same building— she was required to fill out the same forms that were completed minutes earlier.

No more. And the fact that one of those “multiple offices,” NYU Langone’s Women’s Health Center, saves time and money by reducing paper use – paper that was manually, and expensively, scanned and indexed into the system – is beside the point. NYU Langone wanted to serve its patients better. And we wanted to help NYU serve its patients better.

Who else listens to their customers like that?

Current customers

You’re capturing documents and information electronically. You’re automating processes through workflow management. You’re minimizing IT sprawl by using enterprise content management (ECM) as a single enterprise information platform.

But now, you have new issues. Let’s say you need a way to access, collaborate and share your documents from any device with people inside or outside your organization while retaining full control.

You need an enterprise file sync and share solution.

Boom. Done. That’s how we roll.

Prospective customers

We have experts working on solutions who have worked in your industry. They’ve walked in your shoes and felt your pains. And now, they’re solving the issues you deal with every day through innovative technology and services based on your current needs.

No matter what industry you’re in, you need access to information. That’s what we do.

Partners

Of course, let’s not forget our team of 400-plus authorized OnBase solution providers, providing a local presence around the world. Along with our technology partners, these strong relationships help us improve our reach to further our ability to provide value to our customers.

It’s been a great ride. We’ve grown to more than 2,100 employees in 16 locations around the world, we’ve held 998 Monday Morning Meetings and we have one really fast slide. And now, in our 25th year, we have 15,000 customers.

It’s a wonderful thing. But it’s merely a signpost on our journey. A journey that we want to take with you.

Hop on board!

Tiffany Scherer

Tiffany Scherer

Tiffany Scherer is the director of Customer Experience at Hyland. She joined the company in 1999, and currently leads the charge in delivering the most delightful customer experiences possible. With over 19 years in the IT industry, 16 of those have been focused on enterprise content management (ECM) and Customer Relationship Management (CRM). Tiffany's laser focus on helping Hyland customers and employees realize their full potential have made her a go-to leader for those striving to accelerate their growth.

1 Response

  1. Lacy Litton says:

    Wow! I remember being one of your first 50 when I was working at my previous employer (Sedgwick County, KS! Time flies! Mark Z was always responsive and treated us well. I loved attending the conferences too…so much to learn! Congratulations on reaching a fantastic milestone!

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